Return Policy: We accept returns for a store credit or exchange for select items only. Most clothing items are eligible for returns. Made-to-order clogs and Birkenstock sandals are NOT eligible for returns. For this reason, please make sure to measure your foot and see the sizing guide specific to Troentorp clogs and Birkenstock sandals as they are differently sized. If possible, I recommend trying on footwear from these companies at your local shops before placing an order. To return items, the return must be requested within 5 days of the delivery date. The item must be in its original, unused, unaltered, and unwashed condition. The item must be returned with the tags and packaging in its original condition. Any items that affect hygiene such as the mask, as well as custom-made special occasion dresses, are not returnable. Once the returned item is received and inspected, you will receive store credit minus the original and return shipping cost. We reserve the right to reject any returning products that do not comply with the above-stated return policy. If the returned item does not pass the quality inspection, it will be sent back to the original shipping address and store credit will not be issued.